Shipping option	Delivery within	Order over R 1000	Order under R 1000
Door to Door	3 to 7 Business Days	FREE	R 130
Counter to Counter	3 to 7 Business Days	FREE	R 100
Pudo to Pudo	3 to 7 Business Days	FREE	R 50

DELIVERY, COLLECTION AND STORAGE

Delivery fee

We will charge a delivery fee for every order you place, which will be quoted and billed at checkout. The delivery options presented to you in checkout are dependent on your cart contents and delivery address.

Additional delivery charges

Additional delivery charges (which will vary, depending on your delivery address) may apply to outlying areas. Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid when you place an order.

Delivery

We will arrange for delivery to the delivery address that you provided to us in checkout. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided to us.

Our couriers deliver between 09h00 and 17h00 on weekdays (Monday to Friday, excluding public holidays) and we only deliver within South Africa. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.

Delivery period

We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens within the approximate timelines indicated at checkout. If there are any delivery-related problems that cause unreasonable delays contact our customer care line 0832278337. For personalised products the there will be a additional time delay to make the product.

Documentation

You will receive a diamond certificate for jewellery containing a diamond that is 0.50ct or larger. Valuation certificates are provided on request for jewellery items to the value of R10 000 or more. You will receive a documentation from our couriers and if you got the package and singed the documentation no longer do we take responsibilities for the product loss.

Access to the delivery location

You must ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered.

Stock availability

We cannot guarantee the availability of stock, but will use reasonable efforts to ensure that stock is available. We will notify you when goods are no longer available after you have placed an order. We will refund you the Rand value for the goods you have purchased. You can also exchange for other products with the same value

We rely on the information provided to us by our third party providers regarding the availability of their stock. We are not liable for any inaccuracies in the information supplied to us. Please contact 0832278337

If some stock may not have the correct size or length but is available we will let you notice as soon as possible and then discuss the time to get the correct size or length.

Accepting your delivery

If you are unable to accept the goods yourself, please ensure that you or your authorised representative are available at the delivery address. If anyone else accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. On delivery we will require that you or your authorised representative sign for the goods, write down your or their name and produce a form of identification (for example, an original ID or driver’s licence). This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You will be charged additional delivery charges if we cannot deliver the goods to you due to access problems or if you are not available when we deliver the goods. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.

Inspecting the goods

You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the reason for rejecting the goods and the nature of the damage on the delivery slip, notify us immediately and not accept delivery of the goods. If you do not note the reason for rejecting the goods and the nature of the damage on the delivery slip, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.

Courier

We sometimes make use of courier services to deliver the goods to you. We are not be liable for any damage suffered or any losses incurred arising out of any act or omission by the courier, its directors, employees, sub-contractors, agents or representatives. By shopping with us online, you agree that we may share your personal information with our couriers so they can deliver your goods to you. Please refer to our Privacy Statement for more information.

Collection       

The person who collects the goods must have the original order confirmation, the original proof of purchase such as the invoice and produce a form of identification. You or your representative must inspect the goods when they are collected and sign a collection slip, which will be proof that the goods were collected in good, undamaged condition. If the goods are damaged in any way, you must notify us immediately and not take the goods. You accept full responsibility for the goods once they leave our store or distribution centre and we will not be held liable for any loss or damage to the goods, whether you, your representative or a third party transporter collected the goods.

Goods purchased from third party providers

For delivery of any goods purchased from one of our third party providers, please note that the specific third party provider’s terms and conditions will apply. Please refer to the third party provider’s website, or contact our Customer Services for more information

Customer Service

Get in touch with us at our contact us page

Cariaans juwele jewellery

2 Akasia Avenue
Hartswater
8570

1. Cell phone number: 0832278337
2. Cell phone number : 0828704960