Popular Questions

If your order has not been dispatched, you may be able to change your delivery address get in touch with us at our contact us page reason change address as soon as possible with your order number and the new address.

If the product is not yet shipped and is still at our warehouse get in contact with us at our contact us page and maybe we can add items to your order.

If your order has not been shipped out of our warehouse, you may be able to cancel your order.  Get in touch with us at our contact us page as soon as possible so we can assist you.

We are sorry to hear your discount code isn’t working, there may be a few reasons why this could be. Be sure you are entering the code correctly at checkout. Other things to note if your discount code isn’t working:

• Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount code before ordering.
• We also suggest clearing your cookies and/or switching to another browser

We're sorry to hear that you've received a faulty item. Please get in touch with us using our contact us page provide reason faulty items with and we'll do our best to resolve this for you.

We're sorry to hear you are yet to receive your gift card. Please check your junk and spam inboxes first. If you are still having trouble contact us and we will best assist you.

Please ensure you are entering all digits correctly, including spaces and followed by the 4-digit pin. If it still not working, please go to our contact us page reason, gift carts and we will do our best to resolve the problem.

We are so sorry about this inconvenience. Please get in touch with us so that we can best assist you.

We are so sorry that you are missing an item from your order. Please get in touch with us via our contact us page so that we can best assist you.

We suggest clearing your cookies and/or switching to another browser and if you are still having problems, contact our customer care team here and ensure you attach a screenshot of your problem.

We can fix the jewellery that is made of the metal that you can choose from on the repair page. We will also have a look at the photo sent to us and the description of what is wrong and what needs to be repaired and see if it is possible to fix it.

We usually sent it email or WhatsApp if you did not received it contact us at the contact us page so we can assist you.

The cost differs from :

• How many ring sizes bigger or smaller
• Metal of the ring
• Thickness of the ring

Yes you can. Go to our repair page and choose resize your ring and give the original as well as final size. You must also give us information about the product such as metal and a reason. Then a quotation will be sent to you and the process begins at the prove of payment The ring will then be sent to us for the repair.

You can go to our repair page and choose ring sizing of our products and then fill in the name as well as the original size and final size (your size). For any other assistance contact us directly at our customer care line at our contact us page.

If an order couldn't be delivered because our couriers were unable to reach you, or due to an incomplete or invalid address, we will try and contact you to arrange a second attempt at delivery. If, after three attempts, we are still unable to successfully deliver your goods, we will return the parcel to our warehouse and process a refund to your original payment method. Please note that this might take up to 10 working days to reflect in your account.

If you haven’t received your order just yet, it may mean it is still in transit to you, or there is a stock problem. For more information on the status of your order, get in touch with us.

Once your order is packed and leaves our Distribution centre  you will receive an email with a tracking number to track your parcel. If you have not received the an e mail yet get in touch with us to sort out the problem.

Please visit our Shipping & Delivery page for our delivery timeframes. What are the shipping options and what do they cost? Please have a look at our shipment and delivery page there we have the variance delivery options and rates available. Door to Door , Counter to Counter and Pudo to Pudo.

We suggest clearing your cookies and/or switching to another browser and if you are still having issues, contact our customer care team here and ensure you attach a screenshot of your issue.

It may be because your email address was entered incorrectly at checkout. Get in touch with us at our contact us page as soon as possible and we will have a look into it for you.

Get in touch with us at our contact us page and let us assist you.